3670 Ridgeview Road, Ijamsville, MD, USA HomeAbout Us Recipes Links Scrapbook Squawk Box Message Board Feedback FAQ
Customer Service Specializing in Exotic Bird Gyms and Accessories.
	You have to be completely satisfied with your purchase from The Play Pipes Company or we're not satisfied. Credit Cards and Security Product Information Defective Merchandise Returns Goods Damaged in Shipment Sales Tax Mailing Lists Shipping Charges Order Status Special Orders Returns The Play Pipes Company offers quality merchandise, but occasionally an item must be returned. If you need to return merchandise, please E-mail our for a return authorization number and shipping instructions. An item may be returned for credit up to 45 days after your receipt of the product. Full credit for the product's cost will be available for returns authorized within 30 days of your receipt of merchandise. After 30 days a 20% restocking fee will be assessed. A 25% handling fee will be assessed if the merchandise is not returned in original packaging or in good condition. A credit to your charge account or a company check will be executed when the Merchandise is received by The Play Pipes Company. Shipping and Handling costs are non-refundable and you pay shipping charges to return the merchandise. Goods Damaged in Shipment We package every order in a manner to prevent shipping damage. As a general policy, you should never accept receipt of merchandise until you inspect for damage. Upon inspection, should you find the merchandise is damaged, contact your local UPS office immediately and file a Damage Inspection report. Defective Merchandise Should the product be defective, please E-mail our for a return authorization number and shipping instructions. Shipping Charges Shipping Charges are based on weight and distance and we insure the package to the value of your order. Actual charge may differ from the estimate generated on-line. Sales Tax We collect sales tax on all shipments to Maryland only. Credit Cards and Security The Play Pipes Company accepts payment by Visa, Master Card, American Express, Discover, Novus, Diners Club International and your personal or company check. We are concerned about on-line security and transmitting of personal and credit card information. For this reason we provide a secured server and maintain a system we feel is safe. Should you prefer not to submit your credit card information on-line or wish to pay by personal check, mark the appropriate box on the order form and we will immediately e-mail you a receipt and further instructions. You may print out or save your order form, add your payment method and: Fax it to (301) 865-5426. For your convenience the fax line is open 24 hours per day. Phone in the order to (888) 882-6960 during normal business hours, Mon.-Fri. 8:00AM-5:00PM East Coast Time. Mailing Address: The Play Pipes Company Customer Service Dept. 3670 Ridgeview Road Ijamsville, MD 21754 United States of America Order Status E-mail our customer service desk at any time to check the status of your order. We will get back to you with 24 hours. Product Information E-mail questions regarding our products to If we do not know the answer to your question, we will research it and get back to you as soon as possible. Special Orders If you can't find that special item in our store, we'll get it for you or try to find out where you can purchase it. E-mail your request to and we will get back to you with availability, pricing and delivery information. Mailing Lists We denounce the practice of unauthorized bulk emailing, also known as "SPAM Mail" and respect your rights of privacy. Our policy is to protect your confidentiality, therefore, we will only send email to you if pre-authorized to include your address on our mailing list.
Home Catalog About Us Recipes Links Scrapbook Squawk Box Message Board Feedback FAQ Designed by: Anida L. Carpenter Send mail to: with questions or comments about this web site Copyright © 1998 The Play Pipes Company ALL RIGHTS RESERVED Last Modified: December 28, 1998